For the Atunlo Collection stocked items, order online or contact us with the SKU and quantity. For made-to-order items, we confirm specs (materials, finishes, dimensions), timeline and payment terms before production begins. You’ll receive order confirmations and status updates by email.
Lead times vary by scope and materials. We’ll share an estimated window at order confirmation and keep you updated through production and logistics.
Yes. We ship globally from our Lagos operations; charges are shown at checkout or quoted with your order. Customs and local duties are the customer’s responsibility.
Once goods are handed to the carrier, risk of loss transfers to the customer. We’ll support tracking and claims, but carrier or customs delays are outside our control.
Refunds are offered on all items except custom-made products (final sale). Shipping fees are non-refundable. Returned items must be unused, undamaged and in original packaging.
Email [email protected] with your order number and reason. All returns must be shipped to our Lagos HQ at the customer’s cost. Refunds are processed after inspection.
Once the item is received and approved, refunds are issued within 14 working days in the original payment currency (product amount only, excluding shipping).